Question

1passwordpro Crash at Windows Login.

Forum|Forum|6 months ago
January 2, 2026
5 replies
182 views

Everyday when I turn on my windows 11 pc for the last week, I get this pop up at login. Any ideas?

OS Name Microsoft Windows 11 Pro
Version 10.0.26200 Build 26200
Processor AMD Ryzen 9 9950X 16-Core Processor, 4300 Mhz, 16 Core(s), 32 Logical Processor(s)
Installed Physical Memory (RAM) 192 GB
4090 FE

Windows

W

wsalas82Author

Any support on this?

C

CabernetShane

I have this same problem and its very annoying. I just close it down.

1P_Gem

1Password Employee

Hi @wsalas82 and @CabernetShane !

I'm sorry to hear that 1Password shows an error message every time you start your computer. So that our team can investigate further, could you reproduce the issue, click Report on the error message, and then create a 1Password diagnostics report:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1passwordpro-crash-at-windows-login-/166041
Your forum username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

- Gem

W

wsalas82Author

Hi Gem, thanks for getting back to me.

It looks like it stopped happening. If it happens again I will try and get the information you requested emailed.

Thanks!

1P_Gem

1Password Employee

Hi @wsalas82 , thanks for the heads up! I'm glad to hear it's stopped happening for now. if the behaviour does return, don't hesitate to report the crash and email in with diagnostics and we'll take a closer look.

M

MaZe

Same issue here...
I clicked report (as requested) and will also send a diag report to the email address @1P_Gem mentioned.

"Your support ticket ID is FQS-17423-463."

Thanks!

OSName Windows 11 Enterprise
Version 25H2 11.0.26200 (26200.7392)

1P_Gem

1Password Employee

Hi @MaZe , thanks for letting me know! I can confirm that we've received your email, and one of my colleagues will send you a reply via email as soon as possible.

M

MaZe

Yesterday and today I havent had any errors. I also reported that to support.
Nothing changed windows update or application update wise...

Strange...

M

miggl8

I had the same “1Password quit unexpectedly” popup right after Windows login/startup. After starting 1Password again, it worked normally.

What fixed it for me was:

Open 1Password settings
Go to Security
Turn off “Unlock with Windows Hello”
Restart Windows
Turn “Unlock with Windows Hello” back on

After doing that, the crash popup stopped appearing at startup.

Not sure if Windows Hello/TPM was actually the root cause, but it looks like re-enabling Windows Hello may have refreshed whatever local state 1Password uses for Windows Hello unlock. Maybe this helps someone else affected by the same startup crash.

1P_Gem

1Password Employee

Hi @miggl8, I'm sorry to hear that you were running into this as well, and thanks for sharing the changes you made that seem to have helped.

This particular issue has a few different causes and can also be intermittent, so it's difficult to say whether the changes you made helped or whether it was a coincidence - however I'm glad to hear that you're no longer seeing the message on startup.

If the issue returns at any point, I'd like to ask you to email in to support@1password.com with:

A link to this thread: https://www.1password.community/discussions/1password/1passwordpro-crash-at-windows-login-/166041
Your forum username: miggl8
A diagnostics report from the desktop app: How to send a 1Password diagnostics report

You'll receive a reply with a Support ID number. Please post that number here to help us join the dots. Thanks!

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded