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October 3, 2024
Question

1Passwort Extension Icon in Toolbar

  • October 3, 2024
  • 5 replies
  • 151 views

Hi,

Since the last update, the icon doesn't update properly. When I start the browser, it doesn't show a lock. Or when I log in, the lock stays there. When I reload the page or open a new tab, the icon updates.

Do you also have this behavior?

Browser Chrome/Vivaldi.

Greetings


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

5 replies

1Password Employee
October 3, 2024

Hello, @vealpool. Thank you for writing in. I'm sorry about the issue you're experiencing with 1Password in the browser. I've not been able to recreate the same problem.

Does toggling the 1Password extension off and on again improve the behaviour? Can you check if the same issue occurs in a different browser?

-Evon

vealpoolAuthor
October 4, 2024
  • Does toggling the 1Password extension off and on again improve the behaviour?
    No

  • Can you check if the same issue occurs in a different browser?
    The problem does not occur in Firefox. Have you also tested it in Vivaldi?

1Password Employee
October 4, 2024

@vealpool,

Thank you for confirming. I've done some further testing on my end, and the problem appears to be a bug in the browser. I've tested other extensions in Vivaldi that lock/unlock, and they exhibited the same behaviour. Here are a few forum posts I found on Vivaldi's website:

  • https://forum.vivaldi.net/topic/100656/i-have-a-problem-with-an-extension-s-icon-in-vivaldi-6-9?_=1728050302538
  • https://forum.vivaldi.net/topic/100639/6-9-3447-37-bug-with-email-extensions/21?lang=en-US&page=2
  • https://forum.vivaldi.net/topic/100618/bug-regression-extension-icons-are-not-updated-automatically

I hope that helps!

-Evon

vealpoolAuthor
October 4, 2024

Thank you @1P_Evon

Since it only came after the 1P update, I thought it must be 1P.
It looks like the bug is known. I'm curious.

1P_Dave
1Password Employee
October 7, 2024

@vealpool

I recommend reaching out to Vivaldi's support team to see if they have an update on the issue. If the issue gets fixed in the future, and stops affecting other extensions but you still see it with the 1Password extension, then let us know. 🙂

-Dave