Hi,I'm trying to export in 1PUX format from all my Macs, but I always get the error:Export Failed: Check your internet connection and try again.And, yes, I did what you suggested:Click the  Apple menu > System Settings...Choose the Privacy & Security tab > Full Disk Access.Click the + add button and choose 1Password.app from the Applications folder in the dialog box that appears, and click Open.Right-click on the 1Password icon in the menu bar at the top of your screen and click Quit. Then, I re-opened 1Password from your Applications folder and tried to export my items again, to no avail.

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sparafuoco

Solved

1PUX Export Failed: Check your internet connection and try again.

Forum|Forum|3 months ago
March 12, 2026
4 replies
100 views

Hi,

I'm trying to export in 1PUX format from all my Macs, but I always get the error:

Export Failed: Check your internet connection and try again.

And, yes, I did what you suggested:

Click the  Apple menu > System Settings...
Choose the Privacy & Security tab > Full Disk Access.
Click the + add button and choose 1Password.app from the Applications folder in the dialog box that appears, and click Open.
Right-click on the 1Password icon in the menu bar at the top of your screen and click Quit.

Then, I re-opened 1Password from your Applications folder and tried to export my items again, to no avail.

macOS

Best answer by 1P_Dave

Hello @sparafuoco! 👋

I'm sorry that you're running into issues when exporting your items. Earlier today our developers addressed an issue where users were unable to retrieve documents across multiple platforms and I believe that it may have caused your export to fail. Can you try to export your items again?

If that doesn't work then let me know.

-Dave

S

sparafuocoAuthor

So, I created a 1Password diagnostics report from my Mac.

I have attached the diagnostics to an email message addressed to support@1password.com

With my email I have included:

- A link to this thread: https://www.1password.community/discussions/1password/1pux-export-failed-check-your-internet-connection-and-try-again-/168429

- My forum username: sparafuoco

I have received a reply with a Support ID number.

The number is: 529478

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sparafuocoAuthor

It seems to be a widespread issue...
Please, solve it for me.

cheers
--e.

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sparafuocoAuthor

(deleted message)

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sparafuocoAuthor

There is also another clearly connected issue. When I try to preview a PDF or JPG from the Documents category, the preview will not be shown with the error:

Offline. Changes won't appear on your other devices until 1Password reconnects.

1P_DaveAnswer

1Password Employee

Hello @sparafuoco! 👋

I'm sorry that you're running into issues when exporting your items. Earlier today our developers addressed an issue where users were unable to retrieve documents across multiple platforms and I believe that it may have caused your export to fail. Can you try to export your items again?

If that doesn't work then let me know.

-Dave

S

sparafuocoAuthor

It works now, thanks.

1P_Dave

1Password Employee

I'm glad that everything is working now!

-Dave

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