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August 6, 2024
Question

1PW Crashed on Windows 10- I need to post a screenshot

  • August 6, 2024
  • 5 replies
  • 112 views

Hello,

While trying to open 1 PW today, it crashed. I have a screenshot of the crash info, are there other logs I can send as well?

Also, where should I send this information?


1Password Version: 8 (I can't open the program to check)
Extension Version: N/A
OS Version: 10.0.19044 Build 19044
Browser: N/A

5 replies

cappyAuthor
August 6, 2024

cappyAuthor
August 12, 2024

Hello??

1P_Tommy
1Password Employee
August 13, 2024

@cappy

I have not seen this message in some time. Perhaps it's new or a regression. I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.

  1. Open 1Password.
  2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
  3. Select Advanced.
  4. Select Send Diagnostics.
  5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

cappyAuthor
August 14, 2024

Your support ticket ID is JDM-12817-871

1P_Dave
1Password Employee
August 15, 2024

@cappy

Thank you for posting the Support ID. I see that my colleagues have received your diagnostics report and will send you a response via email as soon as they've finished reviewing it.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: JDM-12817-871