Question

1PW iOS has wrong PW for a specific login

Forum|Forum|3 years ago
February 6, 2023
6 replies
172 views

1PW gives me the wrong PW for my Citibank Double Cash card. It gives me the correct PW for my Citibank Costco card. It does the same thing from my iPhone and my iPad.

I have deleted the iOS app and reinstalled - did not help.

I can copy the correct PW from my iOS app and paste that into the Citi Mobil app and all works correctly.

The image attached in not my current password - in fact it is certainly not the previous password and most likely not the password before my previous password. This screen does provide the correct password for the 2cybercost login (my Citibank Costco card)

My iPhone firmware is current. iPhone Pro 13. MacOS 13.2. iOS version of 1PW 8.9.7 on both iPhone and iPad__

Any suggestions?

(Screenshot removed) ~ag_tommy

1Password Version: 8.9.15
Extension Version: Not Provided
OS Version: 13.2
Browser:_ Not Provided

iOS

1P_Tommy

1Password Employee

@Gordon101

Try refreshing autofill. Here's how.

Use 1Password to fill and save on your iPhone and iPad To refresh follow the instructions once and set another fill method being sure to disable 1Password. Then follow the instructions again and enable 1Password.

To do this perform the off/on in iOS > Settings > Passwords > Autofill

Gordon101Author

tommy no luck. Your instructions seen geared toward me using Safari. I am actually using the Citibank Mobil App.

Gordon101Author

However I can use safari - so problem solved I think

1P_Tommy

1Password Employee

Correct, 1Password uses password autofill provided by iOS. To refresh that and get the updated data into the app (for filling) you would need to deselect and select that option, which should trigger that refresh. Let's get you over to my colleagues in email support. This will allow you to share screenshots in a private manner.

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include a link to this topic https://1password.community/discussion/137704/1pw-ios-has-wrong-pw-for-a-specific-login#latest
and
username Gordon101

Gordon101Author

OK Tommy -- what is the best way to see assistance in the future? For years I have gone the way I got you -- to the forum. Would it be better to start with email support?

1P_Tommy

1Password Employee

You're always welcome to post here. We strive to answer in either location when we can. There are fewer of us here in the community vs. my email colleagues. So to speed things up for you and get you back to a happy place email support may be best in this situation.

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