2022 Mac Book Air M2 on Ventura: Touch ID unavailable; tried all other discussion posts

Hi @wnate

Apologies to hear that you're encountering trouble enabling unlock 1Password with Touch ID on your new MacBook Air. I have a suspicion of what this problem is and I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/141423/2022-mac-book-air-m2-on-ventura-touch-id-unavailable-tried-all-other-discussion-posts#latest
• Your forum username: wnate

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  We'll get that checked out for you and working again :)

Support ID number 158363

I have the same issue on a brand new M2 MacBook Pro. I'll take the same steps noted above.

Support ID [#IBI-74938-751]

@dvw2

I appreciate you sending that report in. One of my colleagues will get back to you as soon as possible.

ref: IBI-74938-751

@wnate

Checking on your now.

Edit: It is indeed here.

Yes, that did the trick! Thank you!

[#IBI-74938-751]

@dvw2

If you run into any other issues then please let us know. We're here to help. 🙂

-Dave

@1P_Dave

Hi, I have the same issue on my macOS.

[#WAV-65159-114]

@cainefm

Thank you for posting the Support ID. I've moved your ticket to the right team and one of my colleagues will send you a reply as soon as possible.

-Dave

ref: WAV-65159-114