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July 17, 2022
Question

2FA QR scanning is not working

  • July 17, 2022
  • 15 replies
  • 16535 views

Since upgrading to v8.3.5 a few days ago, I'm trying to enable two factor authentication (one-time password) on a couple different sites. However, when I click the "Scan QR code from clipboard or screen", I'm told "QR code detection failed". This is happening on two different sites that are clearly displaying the QR code (which is readable by my iPhone), as they're both smack dab in the middle of the screen with no distractions, random text or graphics.

Please help me in scanning these QR codes with this new method.

Thanks


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15 replies

1P_Dave
1Password Employee
January 26, 2023

@winstonion

Thank you again for the feedback. I'm happy that QR code scanning is working for you now. 🙂

-Dave

March 22, 2023

I sometimes find 1Password won't scan a QR code. When that happens, the easy fix is to use the zoom buttons in the browser. I zoom in on the QR code at say 250%, and then 1Password always manages to scan it OK.

andrew_l_1P
1Password Employee
March 23, 2023

Thanks for sharing your workaround in these cases, @daverendle66, much appreciated!

September 7, 2023

Same here @andrew_l_1P.

Sometimes it works flawlessly with sites (Facebook). Sometimes it works only if I download the QR code, open it in a viewer where I can increase the size (galaxus.ch). But most of the times it does not detect a QR code at all (Google). Instead I get the message "no QR detected", even if I blow it up to four times the size.

1P_Dave
1Password Employee
September 7, 2023

@sanpedrodechile

I'm sorry that you're also running into issues with scanning a 2FA QR code. I've added you to an internal work item that our developers have open for the issue.

In the meantime, can you use the browser extension to scan the QR code when the desktop app doesn't work: Use 1Password as an authenticator for sites with two-factor authentication

Thank you for reporting the issue.

-Dave

ref: dev/core/core#19783