3 hours to find the solution to install on new phone!

While we have no way of knowing what you mean by "set it up on the new phone", nothing about installing or using the 1Password app or supported integrations with other apps on Android platforms should ever involve "remov[ing] all passkeys and 2-factor login info" no matter how advanced the artificially intelligent chatbot suggesting that is.

As for help or instructions, it's unclear what menu you were trying to use or why. How this relates to "Windows Hello passkey" is even more mysterious.

Are you looking for help from us, or just sharing the fact that you spent a long time doing what shouldn't and usually doesn't take anywhere near as long?

Hi @incantata, I'm sorry to hear about the trouble you had signing in to 1Password on a new phone.

The "no passkeys found" message is a strange one - I'm wondering whether you may have gone through the set up a security key process (for example a YubiKey) for two-factor authentication for your account at some point. On Windows, the security key setup process has quite a bit of overlap with passkeys.

That said, you definitely shouldn't have needed to remove any two-factor authentication methods to sign in on a new device.

If you'd like help reviewing what happened and getting 2FA set back up securely and correctly so this doesn't happen again, you can send in an email to support@1password.com with a link to this thread and your forum username, and our team will be happy to look into this and advise further.