Question

8.12.2: Blank screen when opening the 1Password app

Forum|Forum|4 months ago
February 23, 2026
2 replies
114 views

Hi,

Have a windows11 pro machine, and my 1password program is not loading anything. I'm getting a blank screen after typing in my password. My browser plug in works fine however.

I've attempted to reinstall the app. Turned hardware acceleration off as well.

Windows

1P_Gem

1Password Employee

Hi @kmattoo, I'm sorry to hear that you're running into a blank screen after entering your account password to unlock the desktop app, and disabling hardware acceleration hasn't helped.

I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC, so our team can take a closer look. You can generate this from Settings > Advanced > Send Diagnostics.

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-app-not-working/167689
Your forum username: kmattoo

You'll receive a reply with a Support ID number. Please post that number here. Thanks!

K

kmattooAuthor

Support ID number: RHH-66668-192.

1P_Dave

1Password Employee

Thank you for posting the Support ID! I've replied to your email, let's continue the conversation there.

-Dave

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded