"A passkey can't be created on this device" on Firefox for Google Accounts

Hey @junglecat, it sounds like you are running into two known issues:

1. Clearing your browsing history also clears Google passkeys
2. Google passkeys are not detected when trying to sign in via a different browser

I've added you to the tickets that our developers are using to track the issues above. In the meantime, are you able to get things working if you try to sign in with your Google passkey in the browser where it was originally created? Could you make sure not to clear your browsing data as well?

I look forward to hearing from you again.

ref: dev/core/core#22425

ref: dev/core/core#22439

Great thank you. Everything was working fine with the Google passkey in the browser that I originally created it in but unfortunately I cleared previously cleared the browsing data in that browser as a test which caused it to stop working. But if I delete my Google passkey and start the whole process over again to create a new one, it will work only in that browser as long as the data isn’t cleared.

I can repeat this same behavior with an eBay passkey. Interestingly though, a Best Buy passkey works across browsers and even after clearing browser data in the original browser it was created in.

@junglecat Thanks for letting us know that this happens on eBay's website too. I'll make sure it gets reported on our end. It's likely that BestBuy has a different implementation of passkey support, which is what allows for it to work better across different browsers. We'll do our best to see if there's something we can do to get things working better, but hopefully the companies mentioned here can also make improvements to their websites on their end too.

Let us know if you have any other questions or concerns.

Is there a fix/workaround for this? I get the error despite passkeys being fully enabled for our Workspace account.

Hi ​@roy_orbison, sorry you’re running into this.

I’ve tested on my end and passkeys are working normally for me with Google accounts, so I’m not sure what might be going wrong here. A couple of things to try:

1. Make sure you're on the latest version of the 1Password browser extension and that your browser is fully updated.
2. When you see the error, look for a "Use another device" option and click that to see if it prompts 1Password to step in and save the passkey.
3. If you’re able to test in a different browser, does it work normally there?

If you've checked these and it hasn't helped, email in to support@1password.com with a link to this thread and your forum username, and our team will be happy to investigate further with you. You’ll receive a Support ID number - post that here to help me join the dots. Thanks!