Accela Civic Sites

Question

Howdy all,I have a collection of sites that myself and some of my clients frequent that I can't get 1Password to recognize the username and password fields to fill in the data. 1PW will save the info when the accounts are created fine, but just won't fill them. We have to copy and paste into the fields manually. I had reported the issue to Accela's team probably a year ago and they said they would look into it but nothing has changed and never heard anything back.I searched here in the 1PW community and didn't see anyone else mention it so thought I would start a discussion on it since this is a cloud service many civic jurisdictions use across the US. I have tried doing inspects to check the names of the fields without any luck. They are usually located in an iframe, but not always. Just hoping there is something easy I have missed that I can do to get them to work for my clients. Thanks for any insight!A couple of the login sites that have this issue are listed below. Let me know if I can provide any other info or need to submit a collected page structure.https://aca-prod.accela.com/atlanta_ga/Login.aspxhttps://aca-prod.accela.com/FRESNO/Login.aspxhttps://aca-prod.accela.com/MECKLENBURG/Login.aspxhttps://aca-prod.accela.com/Charlotte/Login.aspx

1P_Dave · Accepted Answer

Hello @joshhuggins! 👋I'm sorry that you're unable to fill your login credentials on aca-prod.accela.com. I see that we've received other reports of this behaviour in the past and a work item is open with our development team to investigate this further and find a fix. I've added your report to the internal work item as well. For the time being, you can workaround the issue by clicking on the 1Password icon in your browser's toolbar and clicking Autofill next to your login credentials. Alternatively, if you're using a Mac, you can use 1Password's Universal Autofill. -Dave

joshhuggins · Answer

Thanks Dave, using the Autofill via the Extension icon works well and will be a better workaround  vs copy /paste we have been using. We usually have the 1PW icon hidden as usually everything things normally just works with the little icon pops up in the fields, but that will be a decent workaround! 👍🏼😁👍🏼

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