Accidentally Deleted App and Can’t Sign Back In

Hello @ellenleary19! 👋

I'm sorry to hear you're experiencing issues with accessing 1Password. I know how important it is to be able to access your 1Password data, and the team and I are here to help you get up and running again as soon as possible.

So that I can better understand the situation can you tell me the following:

1. Do you have a 1Password membership (which requires a subscription) or are you using an older standalone version of the app (which was sold as a one-time purchase)?
2. Do you still have access to 1Password on any of your other devices?

If you'd just like to reinstall 1Password 7 then you can follow these steps:

1. Open the App Store app.
2. Tap the sign-in button or your photo at the top of the screen.
3. Tap Apps.
4. If you use Family Sharing, tap My Apps or choose a family member's name to see content that they purchased.
5. Tap "Not on this [device]."
6. Find 1Password 7 in the list (it might be called "1Password - Password Manager" so tap on the app listing to make sure that you're see 1Password 7 and not 1Password 8, then tap the download button.

I look forward to hearing from you.

-Dave

Hi Dave,

I do not have access to my account on any other device. I also do not have a membership. I got 1Password 7 as a one time purchase..

I also downloaded 1Password 7 and it is now asking me for a secret key and a sign-in address and I did not need that to sign in previously so I do not have that information.

@ellenleary19

Thank you for the reply. It sounds like you were using an older standalone vault. Our support team can help further, please send an email to support+forum@1Password.com and include a link to this thread.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

IJT-92683-932

@ellenleary19

Thank you for posting the Support ID. I see that my colleague has already sent you a reply via email, please continue the conversation there.

To prevent duplication of efforts, I'm closing this thread.

-Dave

ref: IJT-92683-932