Account frozen but active in Apple subscription

Hi team,

I am having a billing issue where my App Store payment is apparently not syncing to my 1Password account.

• The Issue: I paid for my subscription through Apple. The transaction went through successfully, the subscription shows as "Active" in my Apple account, and I have the official Apple receipt. However, my account remains frozen/unpaid on both the mobile app and the web portal.
• The Problem: I have emailed support three times to get this manually credited, but I keep getting trapped in automated AI responses that give me different ID numbers and cannot reach a human agent.

Could a staff member please pull my ticket and escalate this to a live billing agent? I keep checking my email trash and spam folders included and no one has responded in 3 days. This is really affecting my work. 

My Support Ticket ID / Reference Number is: 737405

Thanks