Skip to main content
Maronxoxonew
Nov 13, 2026 9:37 AM UTC
Question

Account frozen but active subscription

Hey all,

currently my 1Password app tells me that my account is frozen. Reason for it is that the trial phase is over. This is odd because Apple tells me I have an active subscription. When I try to click on my month subscription again to subscribe again it tells me my subscription is still valid. I didn’t find anything regarding restoring my subscription. It’s still valid until November the 29th. 
 

What can I do?

This topic has been closed for replies.

1 reply

1P_Dave
1Password Employee
1P_Dave
1Password Employee
Nov 13, 2026 2:10 PM UTC

Hello ​@Maronxoxonew! 👋

I’m sorry that you’re seeing an unexpected message that your account is frozen. Check the advice in this article: If your 1Password account is frozen

If that doesn’t work then our billing team will be able to help further over email, I don’t have access to your account or billing information here in the public community. I see that you’ve already opened a support ticket. If you’ve received a reply then please respond to it to continue the conversation there. If you haven’t received a reply yet then you should receive one soon.

I’ll close this thread to avoid having the same conversation in two places at once.

-Dave

Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada