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R
RaymondRoesink
April 3, 2025
Solved

Account has been reset after trial

  • April 3, 2025
  • 2 replies
  • 126 views

Today I my trial ended and I choose to subscribe. To my big surprise my account has been reset after payment, so all my vaults are gone. Does anyone know if I can retrieve my vaults anywhere?

Best answer by RaymondRoesink

I will do, thanks. In the mean time I dug a bit deeper and it seems that I have two subscriptions on the same mailaddress! I explained it further in the mail to support. 
The support id is:

[#RHH-22857-355] 

2 replies

1P_Dave
1P_Dave
1Password Employee
April 3, 2025

Hello @RaymondRoesink! 👋

That definitely isn't right, subscribing shouldn't affect your vaults at all. Since I don't have access to your account information here in the community, please send an email to support@1Password.com so that our support team can take a look.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

R
RaymondRoesinkAuthorAnswer
April 3, 2025

I will do, thanks. In the mean time I dug a bit deeper and it seems that I have two subscriptions on the same mailaddress! I explained it further in the mail to support. 
The support id is:

[#RHH-22857-355] 

1P_Dave
1P_Dave
1Password Employee
April 3, 2025

@RaymondRoesink 

Thank you for sending in the email and for the update. Please continue working with our team over email and they can help you get everything cleaned up so that you're only using the one account. 

-Dave

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