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August 23, 2026
Question

Account Locked for 4+ Days - No Human Support Response

  • August 23, 2026
  • 1 reply
  • 4 views

I've been locked out of my 1Password account for a week and I need help.

What happened:

- My password accidentally leaked while I was streaming on Twitch
- I immediately changed my password to secure the account
- Now I can't log back in - the new password isn't working
- Password recovery isn't working
- My emergency kit isn't working either
- I opened support ticket #735359
- Only getting automated responses, no human has reached out yet
- I can't access my passwords and this is urgent

I'm a paying customer and I'm not sure what to do next. Has anyone experienced this? Any suggestions on how to escalate this?

Thanks for any help

This topic has been closed for replies.

1 reply

1P_Dave
1Password Employee
1Password Employee
August 24, 2026

Hello ​@MistahCloud! 👋

I’m sorry that you’re running into trouble with accessing 1Password after changing your account password. I’ve located your support ticket and flagged it internally with our support team, one of my colleagues will reach out to you soon via email.

To avoid having the same conversation in two places at once, I’ve closed this thread. 

-Dave