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love2hike
February 25, 2025
Solved

Account password stopped working yesterday

  • February 25, 2025
  • 2 replies
  • 149 views

I’ve been using the same  account password for years. It suddenly stopped working on my macbook air (Sonoma 14.6.1) and my iphone yesterday. I pulled out my emergency kit printout, and verified I have been entering it correctly. I also verified that the app is up to date. I restarted my macbook, but that didn’t work.

So, does this indicate I’ve been hacked, or is it a glitch with the system?

What is the best course of action now?

I did create a support ticket, but I’m hoping you all have a quicker answer. Thanks!

    Best answer by 1P_Tommy

    @love2hike 

    Sounds like you took the correct steps. Thank you for emailing us. Someone from the team will get back to you ASAP.

    I have renamed your topic so it's not confusing to the staff. Master password would refer to the time before memberships. If you have a membership you have an account password. No worries mind you just gives an idea on which folks can help when they look at topics. 

    2 replies

    1P_Tommy
    1P_TommyAnswer
    1Password Employee
    February 26, 2025

    @love2hike 

    Sounds like you took the correct steps. Thank you for emailing us. Someone from the team will get back to you ASAP.

    I have renamed your topic so it's not confusing to the staff. Master password would refer to the time before memberships. If you have a membership you have an account password. No worries mind you just gives an idea on which folks can help when they look at topics. 

      C
      Cormac
      May 14, 2026

      What was the solution? I have pretty much the same problem.

      1P_Gem
      1P_Gem
      1Password Employee
      May 14, 2026

      Hi @Cormac, I'm sorry to hear that you're running into a similar problem. 

      I can see that you've created a support ticket, and one of my colleagues will send you a reply via email as soon as possible.

      In the meantime, I would recommend working through the suggestions at the following link: 

      C
      Cormac
      May 15, 2026

      I haven't heard from anyone. I still have access to my account on my iPhone because of Face ID. I tried logging in via https://start.1password.com/signin, but I couldn't get in. Just an FYI, I have seen instructions saying "If you forgot your 1Password account password. . . " I KNOW my password. Where's Tech Support?

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