Account recovery fails despite having Secret Key and Recovery Code (password forgotten)

Question

Hi,I’m locked out of my 1Password account and need help determining my recovery options.My situation:- I DO have my Secret Key- I DO have my Recovery Code- I DO have my Emergency Kit- I do NOT have my account password anymore (it was changed and not written down)What happens:- Signing in with email + Secret Key + password fails (password is incorrect)- Attempting account recovery using the Recovery Code also failsExact error shown during recovery:“Recent attempt was cancelled.”Additional details:- The recovery code has never been used before- Correct account and email are confirmed- Tried multiple browsers and devices- I can still access my vault locally on Android using biometric unlock, but:  - it regularly asks for the account password  - the vault no longer syncs or updatesCan support confirm whether recovery is still possible in this situation, or advise on the correct next steps if it is not?Thanks in advance for your help.

Wesley · Accepted Answer

Hi Dave,Thanks for the response.The issue turned out to be that I was still signed in to my 1Password account in the background, even though I was being prompted for login and recovery codes everywhere. Because of that, recovery attempts were automatically cancelled.After completely removing 1Password from all locations (desktop app, browser extensions, and other related components), the recovery process worked correctly using the recovery code.Everything is resolved now.Thanks again for the help!Kind regards,Wesley

1P_Dave · Answer

Hello @Wesley! 👋I'm sorry that you're unable to access your 1Password account. If you still have access to 1Password on your Android device then search for a 1Password Account item in your vault. You may see your 1Password account password there. If that doesn't work, and you don't remember your account password, then try the suggestions in this article: If you forgot your 1Password account password or you can’t unlock the appIf you still can't remember your account password then you'll need to either use your recovery code or have a family organizer recover your account for you (if you're using 1Password Families). Since you have a recovery code you should be able to use the recovery code to recover your account: Generate and use recovery codesExact error shown during recovery:“Recent attempt was cancelled.”1Password will automatically abort recovery attempts in certain situations:If you’ve recently signed in to your accountIf you’ve entered your identity verification code incorrectly too many timesIf you’ve started a recovery attempt and then signed in to your accountIf you're in one of these situations then try waiting a day without attempting to sign into your 1Password account or using your recovery code. Then try to recover your account using your recovery code again. If that still doesn't work then please send an email to support@1Password.com so that our support team can help further. -Dave

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