Question

Account suspended

7 replies
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Yesterday lunchtime i needed a password. I had already used 1password in the morning. Yet by lunchtime all my passwords had disappeared and the windows app showed it was not connected. I went to my phone - same thing. I tried to log in via browser and it says the account is suspended. Service was paid for at the begnining of October.

I have been trying to reach someone but only get that useless chatbot telling me to check my spam folder for emails.

This is a complete disaster. I have been a client for 7 years. How can i reach a human?

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1P_Dave

1Password Employee

Hello @luke1971! 👋

I’m sorry that you’re unable to access your 1Password account and thanks for your patience. I see that the ticket that you opened yesterday is in our team’s queue and one of my colleague’s will get back to you as soon as possible. While you’re waiting, I’ll try to help as much as possible although I don’t have access to your account information here in the public community.

If you’re seeing a message that your account was suspended than that usually means that a family organizer (if you’re using 1Password Families) or an administrator (if you’re using 1Password Business/Teams) has suspended your account. Here are the steps that they would have followed on their end: Suspend a family member temporarily

As a first step, reach out to your family organizer or administrator, and ask them if they’ve suspended your account. Ask them to use the guide that I linked to to check to see if your account is suspended when they sign into their account on 1Password.com.

Let me know if that doesn’t help.

-Dave

L

luke1971Author

i am the family organizer/admin

1P_Dave

1Password Employee

@luke1971

Thank for the reply. There can be more than one family organizer in a 1Password Families account. Is there is a second family organizer that may have suspended your account?

-Dave