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A
astandre
November 18, 2024
Question

Activating Touch ID

  • November 18, 2024
  • 3 replies
  • 142 views

I have a MAC Book which has Touch ID working as I successfully use it to sign into my Mac. I have the most recent update of 1Password. I am unable to activate Touch ID to open 1Password. Within 1Password I go to Settings>Security. Touch ID is grayed out and will not allow me to check it.
How can I activate Touch ID for 1PASSWORD so I can use touchID to sign into 1Password.
Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

3 replies

GreyM1P
GreyM1P
1Password Employee
November 18, 2024

Hi there @astandre

Make sure that macOS is up to date: ☞ Update macOS on Mac - Apple Support

Sometimes that can cause problems if there's an update pending.

If you're still not getting anywhere with that, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey

A
astandreAuthor
December 2, 2024

I have made some progress and am testing various scenarios to open 1password with touch ID

Can 1Password safari extension also be opened with touch ID?

1P_Dave
1P_Dave
1Password Employee
December 3, 2024

@astandre

Thanks for the reply. I see that my colleagues are working with you over email, please continue the conversation there.

To prevent having the same conversation in two places at once, I'll close this thread.

-Dave

ref: KNP-82971-935

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