Started using 1password on August 10th and signed up for a 1 year subscription via Apple. Today I am notified my account is frozen and I can not unfreeze it. What I have tried:Signing out of everything and logging back in.Cancelling and repurchasing subscriptionDeleting 1passworld app and resinstalling itSo far customer support is providing no solution. Anybody have this problem and solve it.

Question

Active Apple Subscription but Account Frozen

Forum|Forum|10 months ago
August 24, 2025
1 reply
60 views

Started using 1password on August 10th and signed up for a 1 year subscription via Apple. Today I am notified my account is frozen and I can not unfreeze it. What I have tried:

Signing out of everything and logging back in.
Cancelling and repurchasing subscription
Deleting 1passworld app and resinstalling it

So far customer support is providing no solution. Anybody have this problem and solve it.

1P_Dave

1Password Employee

Hello @mxrhome! 👋

I'm sorry that you're running into a billing issue with your 1Password account. I don't have access to your account information here in the community and our support team is in the best position to help resolve the issue. I see that my colleague sent you an email yesterday, please continue the conversation by replying to that email.

To prevent duplication of efforts, I'll close this thread.

-Dave

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