Adding my new account to Mac fails

Forum|Forum|3 years ago
July 21, 2023
3 replies
108 views

When I try to add my account to my mac app nothing happens. When I click sign in with passkey I get a spinning wheel for about two seconds and then nothing. I have successfully used my passkey for web login.

1Password for Mac 8.10.9 (81009045)

1Password Version: 8.10.9
Extension Version: Not Provided
OS Version: MacOS 11.7.8
Browser: Not Provided

Passkeys

GreyM1P

1Password Employee

Hi there @Silverbullet

Sorry to hear about the trouble you've had here. It'll most likely be best if we take a look at a diagnostics report from your Mac to help work out what's going on.

☞ How to send a 1Password diagnostics report

⚠️ Don't post your diagnostics report here.

Send the diagnostics report to support+forum@1password.com and include a link to this post so that we can investigate. You'll get an auto-reply from BitBot containing a support ID – post that number here and I'll make sure your message is routed to the right team. I look forward to hearing from you.

— Grey

A

Anonymous

Sent. Thank you for your help.

[#MNH-38617-765]

GreyM1P

1Password Employee

@Silverbullet – Found you! Your message is in the right place and we'll reply to your email as soon as we can.

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