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January 31, 2023
Question

After installation of OS X Ventura, 1Password no longer allowed Touch ID access

  • January 31, 2023
  • 11 replies
  • 533 views

In order to restore access, I first restarted the computer (MacBook Air 2019). I then checked in the System Settings to make sure that Touch ID was enabled. I then checked that it was enabled in 1Password. All sliders/boxes were checked appropriately. I next looked up whether any discussions had featured this here, and there appeared to be a consensus that unchecking Touch ID in 1Password, then rechecking the box would bring it back. I unchecked it - and the box greyed out! Back in the discussions here, there was a consensus that turning off all the Touch ID permissions in the computer's system settings and turning them back on would allow me to click the box in 1Password again, but I have done this in all possible permutations and the Touch ID box in 1Password remains greyed out. Any ideas?


1Password Version: 8.9.15
Extension Version: 2.6.0
OS Version: MacOS X 13.1
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=Restoring%20Touch%20ID%20access%20on%20a%20Macbook%20Air%20after%20installation%20of%20OS%20Ventura%2013.1

11 replies

1P_Tommy
1Password Employee
January 31, 2023

@chalcopis

I'd like to ask you to create a diagnostics report from your device:

  1. Open 1Password.
  2. Press command and comma. The 1Password preferences will open.
  3. Tap Advanced.
  4. Click Send Diagnostics.
  5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

January 31, 2023

I have a similar issue:
- I can't unlock 1password extension with Touch ID
- I CAN unlock 1password app with Touch ID (the option is checked in the prefs)
- The extension locks itself immediately after I log out of a website (forcing me to open it again and unlock with typed password). This happens irregularly, not sure why.

I have followed the diagnostic steps and my Support ID number is [#SHH-59178-436].
Please let me know.
Thank you!

1P_Tommy
1Password Employee
January 31, 2023

@bzx

We have your diagnostic. Thanks.

ref: SHH-59178-436

February 1, 2023

support ID: [#EGJ-96572-654]

February 1, 2023

Same issue here

1P_Tommy
1Password Employee
February 1, 2023

@alak

I do not see a report from you. Did you receive a support id. Did you submit one?

1P_Tommy
1Password Employee
February 1, 2023

Thanks @chalcopis

We'll be with you as soon as possible.

ref: EGJ-96572-654

February 1, 2023

I didn't submit any report yet

  • I can't unlock 1password extension with Touch ID (using chrome)
  • I CAN unlock 1password app with Touch ID (the option is checked in the prefs)

And it's super annoying

1P_Tommy
1Password Employee
February 1, 2023

@alak

Please make sure you are using 8.9.15 and if not updating should help.

February 2, 2023

with the update it works !