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Anonymous
October 29, 2022
Question

after installing 8 on mac primary vault is missing

  • October 29, 2022
  • 1 reply
  • 75 views

Only my personal vault is showing in 8 with 30 items all the rest is on primary vault and missing. How do I get it

1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: 11.6.8
Browser:_ Firefox
Referrer: forum-search:https://1password.community/search?Search=After%20upgrading%20to%208%20cannot%20find%20my%20primary%20vault

1 reply

1P_Dave
1Password Employee
1P_Dave
1Password Employee
October 30, 2022

Hello @"AndreL"! 👋

I'm sorry that you don't see all of your items in 1Password 8. 1Password 8 no longer supports older standalone "Primary" vaults and the update process to 1Password 8 should have migrated the items from the Primary vault to your 1Password account.

Since it sounds like that didn't happen I recommend sending an email to support+forum@1Password.com, our support team can help you complete the migration so that you see all of your items in 1Password 8. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

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