Question

All my TOTP are broken.

Forum|Forum|1 year ago
July 19, 2024
3 replies
122 views

Hello

Since yesterday, 1Password (web interface, Windows and browser addon) have been giving me incorrect TOTP codes.

Only those displayed on my smartphone application are correct. Is this a known problem?

Cordialy.

1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: Win 11
Browser: Edge

Windows

1P_Gem

1Password Employee

Hi @Rituel! I would recommend checking whether the time on your device is accurate. Two-factor authentication is very time-sensitive, with one-time passwords having a validity period of 30 seconds. Any difference in time of day on a device could cause the behaviour you're seeing.

Click the following link, and ensure the time on your device matches the one shown there: https://time.is

If you find that the time on your device is incorrect, you can synchronise the clock under your Date & Time settings.

Let me know if this helps!

R

RituelAuthor

Thanks you 1P_Gem. My Windows wasn’t synchronized at the correct time.