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A
Anonymous
July 10, 2023
Question

Always offline

  • July 10, 2023
  • 3 replies
  • 130 views

Ever since I upgraded to 8.10.8, my Chrome browser extension and Windows client both show offline. I've tried to click the cloud with the line through it, but it keeps saying 'Some changes could not be synced with your other devices'.

I've tried closing/reopening browsers, restarting the app, and rebooting my PC, to no avail.

Any assistance would be greatly appreciated!

1Password Version: 8.10.8
Extension Version: 2.12.0
OS Version: Windows 10
Browser: Chrome v114.0.5735.199 (Official Build) (64-bit)

3 replies

ag_mike_d
ag_mike_d
1Password Employee
July 12, 2023

Hi @VIPJoe,

Sorry for the delay in response. If you haven't seen this already, we've included a guide here to help if you're seeing offline items: What to do if you see a message about offline items — 1Password Community

I hope this helps, but please let us know if you have any other questions. Thanks!

A
Anonymous
July 13, 2023

Thanks @ag_mike_d, I appreciate the direction. I've generated the diagnostics file and opened a case with support.

1P_Dave
1P_Dave
1Password Employee
July 13, 2023

@VIPJoe

I see that your diagnostics report has made to the right team and one of my colleagues will reach out to you soon via email. To prevent duplication of effort I'm closing this thread.

-Dave

ref: RZR-18382-359

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