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March 4, 2022
Question

always trouble with this site

  • March 4, 2022
  • 5 replies
  • 104 views

1Password login never works on this website. I the email and password are entered, but then clicking on the login does nothing.

https://account.wacom.com/en-us/sign-in?returnUrl=/en-us


1Password Version: 7.9.2
Extension Version: Not Provided
OS Version: mac OS 12.2.1

5 replies

1P_Tommy
1Password Employee
1Password Employee
March 5, 2022

@michaelmatthews

Which browser are you using? I was able to fill a test login using 1Password in the browser and Chrome. Create and saving a login manually in your browser may be helpful in diagnosing a problem login.

March 5, 2022

I have been using Safari. Thanks for the "manually saving a login" tip. I will give that a try.

1P_Dave
1Password Employee
1Password Employee
March 7, 2022

@michaelmatthews

Sounds good, let us know if saving the login manually doesn't resolve the issue and we'll be happy to help further. 😊

August 25, 2022

Hi, I have an app (Maxon from maxon.net) that requires a login, then brings up a window with only a space for the user name, then a second window with a space for the password. Neither window has a menu bar, so there is no 1Password icon to click on. Creating and saving a login manually does not seem to work.

August 25, 2022