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April 29, 2025
Question

Amazon.ca orders page pops Save Passkey etc.

  • April 29, 2025
  • 1 reply
  • 141 views

Using 1Password for Windows 8.10.74 (81074019) and refrusted with 1Password and Amazon.ca order page. If I click on an item I ordered, Brave Browser goes to the item listing. Fine. But if I click on browser's back button to go back to my order page I also get a Save Passkey pop up box. When I close that down via the popup's X in the upper corner I then get yet another pop up asking whether I want to Turn on Windows Hello! I use neither Passkeys nor Windows Hello. What the heck is going on with 1Password? 

1 reply

1P_Dave
1Password Employee
May 8, 2025

Hello @Fedup! 👋

I'm sorry that you're seeing an unexpected prompt on Amazon.ca. 1Password will show a prompt asking if you want to save a passkey if a website transmits a very specific "webauthn" request message to your browser. 

If you're still seeing the same issue then can you try the following: 

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings
  3. Click Autofill & save.
  4. Turn off "Offer to save and sign in with passkeys". 


Then, try to reproduce the issue again. Do you still see the prompt from 1Password? 

-Dave

FedupAuthor
May 8, 2025

That appears to have fixed the issue. It is strange that I was only seeing this popup when in orders and clicking on the Amazon links for the items in any order than coming back to my orders page. 

1P_Dave
1Password Employee
May 9, 2025

@Fedup 

I'm happy that the steps helped. Let us know if you run into any other issues. 

-Dave