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July 14, 2024
Question

android app freezes during search

  • July 14, 2024
  • 4 replies
  • 132 views

when i open the search, type the first letter, the app freezes and has to be closed after a while. This makes the app unusable.
I would like to send the diagnostic data, but can't find a way to do so.
Boris


1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: android 14
Browser: Not Provided

4 replies

BorisM58Author
July 14, 2024
1Password Employee
July 15, 2024

@BorisM58

I'm sorry to hear that you're experiencing a freeze when searching the 1Password for Android app. I suspect that you've likely encountered an issue the Development team are currently working on where the search tab will utilize an excessive amount of system memory, potentially causing the app to hang on certain devices.

I've noticed you mentioned sending a diagnostics report to support+forum@1Password.com. Once you've done that, you will receive an automated reply with a ticket ID in the format of [#ABC-12345-123], please post that ticket ID here. Thank you very much!

ref: dev/core/core#31038

BorisM58Author
July 15, 2024

[#SYX-21865-488]

1Password Employee
July 16, 2024

@BorisM58,

Thank you! I've located the ticket and see that my colleague contacted you. Please continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

-Evon

ref: SYX-21865-488