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February 9, 2022
Question

android will not let me select autofill. It says "open system settings, and tap 1Password. Doesn't

  • February 9, 2022
  • 3 replies
  • 179 views

Android ver12 UI 4.0
Galaxy S10 5G phone
I did the accessibility work around to get that going, but can not get autofill to turn on


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:https://1password.community/search?Search=autofill%20android

3 replies

1P_Timothy
Community Manager
Community Manager
February 11, 2022

Hello @tshumphreys thanks for joining us on the community forum! Are you attempting to turn Autofill on with these steps: Open and unlock 1Password, tap Settings > Autofill, tap Autofill on, tap Open Settings, select 1Password, tap OK. If so, do you see an error message at any point? What happens when you select 1Password and tap OK?

February 12, 2022

After I sign in on the phone, I go to settings, auto fill. Both auto fill and accessibility have error message when I try to turn tabs on.

To allow 1Password to use Autofill/accessibility, open system settings, and tap 1Password.

So I go into my galaxy Settings and select apps and tap 1Password. Am i missing something in the error?

1P_Timothy
Community Manager
Community Manager
February 13, 2022

Hello @tshumphreys thanks for that information. I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

  • A link to this thread: url
  • Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!