Annoyed at number of interactions required to autofill

Found your feedback based on searching for a smoother way to utilize Touch ID, I'm wondering if you had to change settings to get Touch ID to trigger an automatic autofill on 1Password 7? I'm getting a similar experience on 7 as you describe on 8 (Hit command-slash, system prompts Touch ID to unlock, then have to hit command-slash again to trigger autofill).

Hi folks, from my testing recently it looks like this has been significantly improved in 1Password 8. But if anyone is seeing any clunkiness in the 1Password 8 / Touch ID integration, let me know and I'll be happy to investigate further, offer a fix, or report any areas of improvement to our development team. 👍

This has actually gotten worse for me recently. I thought it used to work like this:

1. On login screen, hit shortcut
2. 1Password window pops up; enter passsword
3. Browser extension sometimes unlocks
4. Hit enter to fill suggested login item

But now, before step 4, I find that somehow focus is not given to the browser extension, so that hitting enter does not have any effect. This is despite it appearing to be at the front of the window, and Safari appearing to be the active application. What I have to do is CMD-Tab twice, to leave and return to Safari. At that point, hitting enter will fill the suggested login item.

Any idea what is happening? It is recent behavior -- last week or so. I'm using v 2.3.0 of the safari browser extension, and v 8.6.0 of 1Password for Mac.

@1P_PeterG Adding to this thread. I have a very similar experience as the OP. The caveat being the issue only happens when I use my Mac in "clam shell" mode. Due to my desk configuration my computer is not within reach. I have to manually enter the password to unlock the vault via extension. Just like the OP after I type in my password the extension does not update. I have to click "open 1password" again for the extension to show my available passwords. This does not happen if I use it with TouchID as normal.

@1P_PeterG thanks for the responses, does your comment mean that us 1Password 7 users are out of luck as far as any way to have Touch ID not force the user to hit the shortcut a second time (after the initial trigger)? Or am I missing a setting that would allow this.

1. On login screen, hit shortcut
2. 1Password window pops up; enter passsword
3. Browser extension sometimes unlocks
4. Hit enter to fill suggested login item

And on some page: reload and try to select the login again… I have quite a few pages that require a reload after you've unlocked 1Password. :-\

Corentin

Thank you folks for this feedback!

@VividLamp - my understanding is this is technically a different issue, and one our developers are aware of. I'll double-check on the specifics of this though.

I'll do some additional testing on this and should be replying to this thread again shortly. Thanks for your patience, folks!

I typically go to a site that I want to log into and press either cmd-\ or opt-cmd-\. From there 1P7 would pop up a window that had the card for the login credentials for that site. I could choose to fill the creds and 1P would do that quite nicely for me and log me in.

In 1P8 (8.7.0, 80700012) the quick look thing pops up, I have to search for the site I am already at, and then the only fill option helpfully (or not) also opens a new browser window. This is a problem on sites like Feedly.com, or Twitter, were the login fields are hidden behind some javascript, and not exposed when you first arrive at the page. 1P8 opens a new window, loads the site and fails to fill my creds. I end up having to copy the username and paste the username, then copy the password and then paste the password. and if the site is set up with 2FA I get to copy the 2factor code and paste the 2factor code.

Not really an improvement in my book. Hoping this gets better.

Hey @thewellington:

That definitely doesn't sound like the experience we want you to have. Just to confirm, do you have either 1Password for Safari if you're using Safari, or 1Password in the browser if you're using one of our other supported browsers?

With 1Password in your browser, pressing ⌘ + \ should show the dropdown on the login field of the website you're on. Let me know, and I can dig in further with you!

Jack

@Jack_P_1P That is an interesting question... I have been using 1Paasword for years - easily since before 3.x. When I was using 7.x and the recent 1password for Safari thing came out I was pretty confused. I don't need 1Password to impose things on the fields of my web pages. I just want to press command-\ and have a dropdown form the menu bar let me pick a username/password. Anyway, I installed the 1password for Safari thing, which seemed different than the traditional extension, and ended up with these 1password logos all over my web pages when trying to log into stuff. Annoyingly, even when 1Password 7 (the application was on screen and unlocked) the 1password for Safari thing would still remain locked. I would have to unlock it separately. Fast forward to today and I have put the beta for 1Password 8 on my personal Mac. I have removed version 7, with all it's ancillary bits as near as I can tell. Now I get the floating action palette thing - it looks like Spotlight and seems less functional than the v7 1Password menubar extension.

1. When I open a web page and am presented with an option to log in: with 1 Password 7 I press command-\, select the correct set of credentials from those that are offered, select "autofill" and bam! creds are populated and I hit enter to log in.
2. With 1Password 8, I press command-\, and now I have to type in the name of the credentials to find them. Then my only option is to "open and fill" instead of "autofill". This opens the web page in a new window and more often than not fails to auto fill the credentials. I end up having to copy the username, paste it in, press command-\ again, copy the password and paste it in.

I am generally unhappy with version 8. I realize it is the future, so I am sticking with it, but I will say that if you add friction to my daily procedure of recalling credentials, I am going to go find another product. The way it is today sucks.

I can be available for a zoom call, where I can demonstrate my experience with 1 password 7 and 1 password 8. Let me know if you are interested in that, and provide me with some direct contact info so that I can send you a zoom link.