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January 28, 2024
Question

Annoying popup

  • January 28, 2024
  • 7 replies
  • 215 views

Please, can you tell me how I can stop this window to popup everytime I open 1password client?

I turn this off and confirm my choice but it keeps asking me every single time now?? I don´t want to share my analytics with you, please stop being so annoying.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

7 replies

1P_Dave
1Password Employee
January 30, 2024

Hello @hazzig! 👋

I'm sorry that you're seeing the prompt unexpectedly reappear, that definitely isn't right. So that I can look into this further, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

February 23, 2024

Same situation.
Every some amount of time this pop-up appears despite I have already disabled it.

1Password for Mac 8.10.24 (81024044)

1P_Dave
1Password Employee
February 23, 2024

@ilia

I'm sorry that you're also seeing the pop-up appear again. Would you mind sending in a diagnostics report so that I can better understand what's happening and work on a resolution?

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#28106

February 23, 2024

Hello Dave
Thanks for help
Support ticket id is: BRA-37469-871

1P_Dave
1Password Employee
February 23, 2024

@ilia

Thank you for the Support ID, I confirm that your email made it to the right team. One of my colleagues will send you a reply as soon as they've reviewed the diagnostics report that you sent in. Please continue the conversation there.

-Dave

March 6, 2024

Same issue here. Support ticket raised today as per thread instructions: NJN-92833-798

1P_Dave
1Password Employee
March 6, 2024

@RarityMonk

Thank you for posting the Support ID, one of my colleagues will send you a reply over email soon. Please continue the conversation there.

-Dave

ref: NJN-92833-798