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November 17, 2024
Question

Another case of - os-x: export errror: Unable to export 1PUX: "Check your internet connection and tr

  • November 17, 2024
  • 4 replies
  • 77 views

When attempting to export vault from 1Password 8 Desktop using File > Export receive the following error:

Unable to export 1PUX: "Check your internet connection and try again

1Password for Mac 8.10.52 (81052025)
Mac OSX Sequoia 15.1
Attempted on two different networks.
1Password application has Full Disk Access in OSX Settings, Privacy and Security


1Password Version: 8.10.52
Extension Version: Not Provided
OS Version: OSX 15.1
Browser: Not Provided

4 replies

November 17, 2024

Also note Export Vault as .csv works as expected, format 1PUX is the issue.

1P_Dave
1Password Employee
November 18, 2024

Hello @outsidenwnc! 👋

I'm sorry that you're unable to export a 1PUX file. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

November 18, 2024

RXH-47538-219

Thanks

1P_Dave
1Password Employee
November 18, 2024

@outsidenwnc

Thank you for sending in the diagnostics report. I confirm that the team has received it and they'll send you another reply via email as soon as possible. Please continue the conversation there.

-Dave

ref: RXH-47538-219