App and extension integration problem on Linux/Firefox

Forum|Forum|2 years ago
January 16, 2024
3 replies
121 views

Hi,
I'm using 1Password on Ubuntu 22.04, v. 8.10.23; I installed the FF extension 2.15.1. I'm struggling getting the two communicates. In the extension settings, I have a yellow circle next to the saying "Please make sure the 1Password app is unlocked"; I checked it is and also checked that the corresponding setting was checked in the App. I tried unchecking and rechecking on both, removing and reinstalling the app, but nothing changes.
Are there other things to try? It's really annoying to have to signin on both the app and the extension
Thanks for your help
Jean-Noël

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Linux

F

FrankyO1P

1Password Employee

Hi @jncolin,

Thanks for bringing this to our attention. This is an interesting issue and I would love to investigate into this issue further.

Could you send an email to support+linux@1Password.com?

With your email please include:

A link to this thread: https://1password.community/discussion/144037/app-and-extension-integration-problem-on-linux-firefox
Your forum username: jncolin
A diagnostics report: https://support.1password.com/diagnostics/?linux
Information about your current environment (Linux distribution, version, desktop environment)

We'll look forward to hearing from you.

Franky

A

Anonymous

Hi, I moved to Chrome, and here it's working (still on Linux)
Best

A

Anonymous

I just installed 1Password, Firefox, and its 1P extension on a clean installation of Zorin OS (which is also based on Ubuntu 22) and I'm experiencing the same thing. I'll email that address above too, if you don't mind 🙃

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