App asking for password repeatedly

Hello,

I use the 1Password app on my Macs and iOS devices. I set the preferences to ask for password every 2 weeks and use biometrics otherwise. However, I've been asked for my password 2 or 3 times already this week on my Mac, and I would like to know if there is something I can do to fix this. Thanks!

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: macOS 14.6
Browser: Not Provided

Hello @marcduf! 👋

I'm sorry that you're prompted for your account password more often than expected. So that I can better understand the situation can you tell me the following:

1. Do both your business and personal 1Password accounts use the same account password or different account passwords: How to use multiple accounts
2. Are you prompted for your account password when you unlock 1Password in the browser, the desktop app, or both?
3. Are you still able to unlock the desktop app using Touch ID? Or does it not work at all?

I look forward to hearing from you.

-Dave

Hi Dave,

1. I use different account passwords, of course! ;-)
2. That is a good question, but I would say both.
3. Touch ID will work after I enter my password, it is just not working as long as it is supposed to.

For example, the app asked for my password Friday. I shut down my computer at the end of the day and powered it up Monday morning. I was able to unlock the app with Touch ID. This morning, I unlocked the app with Touch ID, the app locked after 30 minutes of inactivity, and it required my password again when I needed it.

@marcduf

Thank you for answering those questions. The next time that you're prompted for your account password, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147494/app-asking-for-password-repeatedly
• Your forum username: marcduf
• The time when you were prompted for your account password.
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

@1P_Dave The problem appeared again a few minutes ago and I opened the support ticket with the diagnostics file. The ticket id is FYU-63849-315.

Thanks!

@marcduf

Thank you for posting the Support ID. I see that my colleagues have received your diagnostics report and will send you a reply over email soon.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: FYU-63849-315