App freeze after successfully inputting PIN

Since I'm affected as well. Is it helpful to send even more diagnostic reports or is it sufficient that I wait for a fix?

@mort

I'm sorry that you're also seeing the issue. It looks like our development team is still investigating the problem. I would recommend sending in a diagnostics report so that the team can confirm that you're affected by the same issue. You can find instructions here.

-Dave

It still happens now and then but it is not clearly reproducible. I would say it is not bound to the website when it happens, which makes it difficult to create a fresh diagnostic report.

@mort

The next time that the issue does occur, generate and send in a diagnostics report and the team can take a look. 🙂

-Dave

Since using the beta version for the last couple days, I did not encounter any more of these issues. 👍

Nice. Thanks for the update @mort and also for giving the beta a try.

I'll try the beta. Freeze still happening to me in official release. I sent diagnostics: HNX-35747-756

Thank you.

It looks like one of my colleagues has replied to you. Please continue the conversation via email.

ref: HNX-35747-756