Question

App opens and crashes after face ID

Forum|Forum|12 days ago
September 19, 2026
2 replies
11 views

I’m still using the old 1Password app (without subscription).
When I open the app it checks my face and let’s me in, but within half a second it crashes.
I can’t use 1Password on iPadOS and iOS.
I can still check the passwords in the 1Password app on my MacBook Pro.

Does anyone have any idea what the reason is for the app to crash each time.

This started after updating to iOS27 and iPadOS27.

iOS

P

PetervBAuthor

It is 1Password 7 and I also downloaded 1Password 8.
Upon opening that it says I can migrate my 1Password 7 data.
Not sure if that will work when 1Password 7 keeps crashing!?

I already contacted support 2 days ago, but no reaction yet.
The ticket ID is 786665.

1P_Gem

1Password Employee

Hi @PetervB, I’m sorry to hear that 1Password is crashing after unlock on iOS. I’ve taken a look and I can confirm that we’ve received your ticket. A member of the team will send you a response via email as soon as possible. I’d recommend keeping the conversation to email moving forwards to avoid our team getting any wires crossed.

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