1Password Employee

Solved

Apple Watch stops unlocking 1Password for Mac

Forum|Forum|1 year ago
October 18, 2024
3 replies
188 views

I have been using my Apple Watch 10 to unlock 1password, but for some reason, 1password has just stopped seeing watch.

There is no watch icon on the login dialog. There is no watch setting in 1password settings.

How do I keep 1password using Apple Watch and no just randomly lose all track of it.

I have changed nothing in security since it was working.

macOS

Best answer by 1P_Blake

I'm sorry for the frustration there. 🙁

I agree that it seems like 1Password's handling of an Apple Watch that is enabled for unlock but not currently available could be better.

For example, the app could show a message somewhere letting you know that 1Password can't connect to your Apple Watch.

I've filed issues with our development team so that they can look into this further, and I have also reached out to our documentation team to see if they can add a note about this scenario to our guide on Apple Watch unlock.

Let me know if there's anything else that I can help you with!

WendyAppleseedAuthor

1Password Employee

Ah my watch was still in recharge mode not on my wrist so needed a passcode.

However there is bad UX here. I had been wearing the watch for over an hour and showing the normal watch face.

1password should still show the watch icons and field.

1P_Blake

Community Manager

Hey @WendyAppleseed 👋

I'm sorry that Apple Watch unlock wasn't working. Just to clarify: was your Apple Watch locked or unlocked when it wasn't available to unlock the 1Password app?

After you unlocked the Apple Watch by entering your passcode, can you now see the Apple Watch in the Settings window and can unlock 1Password using the Apple Watch?

WendyAppleseedAuthor

1Password Employee

The watch was locked - but showed the normal display so seemed OK.
So the experience was as expected I could not log in - fair enough.

The annoyance really was that for 1password all the Apple Watch entries went missing so I spent 15 minutes rereading documentation which all said there should be an Apple Watch entry in settings.

For the Watch it should have stayed with the PIN entry rather than show the normal face.

JohnMaplewood

1Password Employee

Was seeing this with my own Apple Watch this afternoon. Hope to see this fixed soon!

1P_BlakeAnswer

Community Manager

I'm sorry for the frustration there. 🙁

I agree that it seems like 1Password's handling of an Apple Watch that is enabled for unlock but not currently available could be better.

For example, the app could show a message somewhere letting you know that 1Password can't connect to your Apple Watch.

I've filed issues with our development team so that they can look into this further, and I have also reached out to our documentation team to see if they can add a note about this scenario to our guide on Apple Watch unlock.

Let me know if there's anything else that I can help you with!

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