Apple Watch to Unlock 1P very erratic/unreliable

@BillC

The team is working on resolving the situation. I'm sorry you're been affected by this. Hopefully, we'll see a resolution soon.

@1P_Tommy

Thanks, Tommy. Anxiously awaiting a fix, but glad to know a resolution is underway.

@BillC

You're most welcome.

It's a hard choice to ask folks to submit a diagnostic report because it requires them to complete all the needed tasks. I opted not to in your case and a few this morning as it seems you are encountering the same trouble. The issue seems to be affecting many folks, seemingly indicating that one problem cropped up.

The reverse is you want to ensure you get a wide enough polling of folks to ensure it is not a different issue for different folks and cause someone an undue wait for a resolution to their problem. It's typically much easier to fix things while you are under the hood to begin with, as they say.

Thanks for your understanding and patience as the team works to resolve the issue. Should we need a diagnostic report, we'll request one from you.

I have added your report to our internal tracker.

@1P_Tommy

Have to report this is getting worse. Now every time I open 1Password from locked I get You need to enter your account password before you can use Apple Watch unlock.

This is without going through the whole turn everything off then back on routine, but just resetting unlock with apple watch in the Mac system settings. Used to work fairly reliably for a while, then doing the same thing would restore it.

You guys anywhere near a fix?

@BillC

I'm sorry for the continued disruption that the issue is causing. The team might be able to provide a workaround for your particular situation, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147167/apple-watch-to-unlock-1p-very-erratic-unreliable
• Your forum username: BillC
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Thanks, Dave. Done. Support ticket ID is WEM-16744-779.

@BillC

Thank you! The team has received your diagnostics report and one of my colleagues will reach out to you soon via email. Please continue the conversation there when you receive that reply. 🙂

-Dave

ref: WEM-16744-779