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System
June 11, 2024
Question

Apple Watch unlock is not working in the beta/nightly version of 1Password for Mac

  • June 11, 2024
  • 35 replies
  • 789 views
This discussion was created from comments split from: Unable to unlock with Apple Watch.

35 replies

iamecho
July 20, 2024

@1P_Tommy

One thing that isn't resolved is the message on my screen every time I open my macbook air.
(see screenshot)

Watch still unlocking 1P with no issues.

1P_Tommy
1Password Employee
July 20, 2024

@iamecho

That seems to have been resolved in the nightly. I no longer experience that behavior. Hopefully, we'll get that to the stable version soon.

iamecho
July 21, 2024

@1P_Tommy

Still unlocking with Apple Watch. No issues 👏🏻

1P_Dave
1Password Employee
July 22, 2024

@iamecho

Thank you for the update. Let us know if anything changes on your end.

-Dave

iamecho
July 28, 2024

@1P_Dave @1P_Tommy

I'm sorry to report that unlocking via Apple Watch has stopped working. I first noticed it on Saturday afternoon.

Sonoma 14.5
MacBook Air, M2

1Password for Mac 8.10.38 (81038046)

1P_Dave
1Password Employee
July 29, 2024

@iamecho

I'm sorry that Touch ID unlock stopped working. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

iamecho
July 29, 2024

@1P_Dave

Report sent. Your support ticket ID is AGC-78431-884

Thank you,
Polly (the Penguin)

July 30, 2024

I found (on nightly 8.10.38(81038052), that the Apple Watch option was missing in the settings for 1Password. I found that if I go to the macOS Settings, TouchID & Password, and turn the Apple watch unlock switch off and back on again, the 1Password setting, Security magically shows Apple Watch and the watch unlock is working again.

1Password for Mac 8.10.38 (81038052)

August 1, 2024

The above behavior is the same in today's nightly. Below is a screen shot of the settings at first, and then after going to the Apple settings and turning unlock with Apple Watch off and on again.

1Password for Mac 8.10.38 (81038059)

August 2, 2024

My Watch unlock woes are slightly different but likely related. Unlocking the Mac works just fine with my watch. In 1P, I can choose Unlock with Apple Watch. But every time I attempt to open 1P, it says "You need to enter your account password before you can use Apple Watch unlock." Nothing resolves this.

I've tried various "turn it off and back on" steps to resolve (disable watch unlocking 1P, disable watch unlock in macOS, reboot the Mac and the watch, reconfigure watch unlock in macOS, etc) with no success. I stepped up from Production to Beta channels, and the problem still persists. I'll post another comment with my ticket number once I can reference this post in my e-mail. Thanks!

Ticket: NSE-45215-455