Skip to main content

4 replies

July 27, 2024

Hello,

do you guys need another bug report or would it be fine to just sit it out for the time being? ;–)

Asking because I'm also affected, both the stable (.36) and Dev-Version (.38-46)

Thank you

1P_Dave
1Password Employee
July 29, 2024

Hello @rellek! 👋

I'm sorry that Apple Watch unlock isn't working for 1Password on your Mac. Our developers likely don't need another diagnostics report for their investigation, however sending a diagnostics report in will allow our support to identify the specific situation that you're running into and possibly provide you with a workaround. You can find instructions here:

I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

August 1, 2024

Hi @1P_Dave

Thank you! I initially did not submit yet another report for that exact reason. But now I switched to Nightly builds and read around the forum a little bit and this made me think that my issue could be unrelated. So I did send a report now with a little explanation and the debug file of course.

BitBot gave me this ticket ID: ECY-25394-383

1P_Dave
1Password Employee
August 2, 2024

@rellek

Thank you for sending in the diagnostics report. I see that my colleague is working on a reply as we speak, keep an eye on your inbox and continue the conversation there.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: ECY-25394-383