Apple Watch Unlock not working

Hello @foojeekel! 👋

I'm sorry that your client is running into trouble with Apple Watch unlock for 1Password. There are a few different issues that our developers are working to resolve. To identify the specific issue that your client is running into, and provide further advice, I'd like to ask you to create a diagnostics report from your client's Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147485/apple-watch-unlock-not-working#latest
• Your forum username: foojeekel
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Thank you, Dave! I will work with my client on this. Appreciate the partnership.

Best,
Kel

@foojeekel

Thank you! The team will keep an eye out for your email. 🙂

-Dave

Hi @1P_Dave , I sent those diagnostics over to the address provided but have not yet received a reply from BitBot. I'll post it whenever I receive it. Thanks for your patience, I was OOO and just now available to connect with my client and retrieve the diagnostics.

Just received the Support ID Number: XWI-72943-867

Thanks!
Kel

@foojeekel

Thank you for posting the Support ID! One of my colleagues will reach out to you soon via email.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: XWI-72943-867