Apple Watch Unlock Option Disappearing / Not Functioning

Forum|Forum|3 years ago
October 27, 2022
51 replies
6014 views

New thing that’s been happening since macOS 16.0:

The option to unlock 1P with my Apple Watch (series 7, fully updated) as a biometric works, but eventually it just stops functioning, and the option in the 1P Security preferences section completely disappears.

To remedy this, I can go to System Settings and toggle off and on again (in the Login Password section) the ability to unlock apps on this Mac with my Apple Watch—which will restore the option in Security in 1P. Turning it back on will allow it to work again for a time, but eventually the option again disappears (after locking 1P and stepping away for an hour last time), which starts the whole troubleshoot cycle over again.

Any ideas what to try to fix this? Really do love that feature in 1P, but it seems broken and I’m not sure if it’s the latest macOS (the unlocking feature otherwise works everywhere else, so I’m doubtful) or just a 1P bug.

Thanks!

1Password Version: 8.9.8
Extension Version: 2.3.8
OS Version: macOS 13.0
Browser:_ Not Provided

iOS

Show previous replies

1P_Tommy

1Password Employee

Thank you kindly. I appreciate your reply.

B

Bakj

I am on MacOS version 16.4 Beta 2 (developer) and can confirm that this issue has not been resolved.

1P_Tommy

1Password Employee

Thanks @Bakj. I'm sorry. I'm affected too. Here's hoping for something in the next update of macOS.

1P_Dave

1Password Employee

Hello everyone,

Our development team is having trouble reproducing the intermittent Apple Watch unlock behaviour that you reported when using the latest version(s) of watchOS (9.5.2) and macOS (Ventura 13.4.1).

We'd like to know if you're still experiencing the issue and, if you are, to let us know what versions of watchOS and macOS you're currently running. If you're not already on the latest version of both watchOS (9.5.2) and macOS (Ventura 13.4.1) you can update to them by following these steps:

Update macOS on Mac - Apple Support
Update Apple Watch software - Apple Support (CA) (You might need to update to the latest version of iOS before you can update watchOS.)

Let me know if you can still reproduce the issue, and what specific versions of watchOS and macOS you're running, and I can pass along your report to our development team.

-Dave

ref: dev/core/core#18393

E

Experiments

Problem still persists, typically following an iMac Sleep (but not always) works about half the time --

MacOS Ventura 13.4.1 (22F82)
Watch OS 9.5.2
iOS 16.5.1

iMac = Retina 5K, 27-inch, 2020
Iphone = 14
Watch = Series 8

TBH, I don't think your developers are trying hard enough to reproduce the problem, I feel like the user community are doing all of the work on this...please don't tell me to contact Apple to tell them about the problem, that's what I pay licence fees to you guys for...

Sorry to sound so cranky, but its gone on way too long...

G

1P_Dave

1Password Employee

@Experiments

I'm sorry that you're still running into the issue. Our developers have investigated the behaviour that you and others have reported regarding Apple Watch unlock and believe that it's being caused by an issue in macOS for which a bug report has been filed with Apple. However we're continuing to investigate to see if this behaviour can be improved from our end.

I've updated the internal work item to note that you encounter the issue even on the latest versions of macOS and watchOS so that our developers are aware. Thank you for the detailed reply.

-Dave

A

Anonymous

Getting the same issue. Also, when not logged in, clicking the Safari add-in briefly flashes the login screen, I'm guessing thinking that the watch will log in, but doesn't login... once I login with the 1Password app, it's fine.