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adrchen
adrchen
May 23, 2024
Question

Archive, Recently Deleted

  • May 23, 2024
  • 3 replies
  • 43 views

I just migrated from v6, and there were a bunch of items on the Archive. I moved them to the Personal vault (along with everything that was created on Imported default), and for some reason I see a bunch of entries on Recently Deleted on macOS.

I tried to restore them, but they remain in the same spot (macOS). If I go to the website, only one entry shows up (one that I just added).

1Password Version: 8.10.33
Extension Version: Not Provided
OS Version: macOS 14.5
Browser: Safari

3 replies

1P_Dave
1P_Dave
1Password Employee
May 23, 2024

Hello @adrchen! 👋

I'm sorry that you're running into trouble when migrating from 1Password 6. Our support team over on the email side, since they have access to your account information, can best assist with this and I see that you've already reached out to them. One of my colleagues will send you an email as soon as possible.

To prevent duplication of efforts, I'm closing this thread. 🙂

-Dave

ref: FUU-17571-912

adrchen
adrchenAuthor
May 23, 2024

Hello, Dave. I did send an email earlier, but it was about something else, I think that the information is getting mixed? I'll write another email.

1P_Dave
1P_Dave
1Password Employee
May 23, 2024

@adrchen

Thank you, one of my colleagues will reach out to you via email soon. 🙂

-Dave

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