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5 replies

October 1, 2024

App Crashing on win11 (Windows version: 10.0.26100.1882), usually when coming out of sleep. Sometimes I get the "report/ignore" dialog (and click report, so hopefully you have them), other times no evidence of crash, occasionally just the empty app frame with an error message printed in it (I'll get a screen shot next time)

Unexpectedly, when I restart the app, sometimes I do not need to re-enter my password -- the vaults are still open! ☹️

I believe this started after my the KB5043178 update -- which was applied twice to my system (Sept 24 & again Sept 30).

October 4, 2024

Per my prior comment, here is a screen shot of when 1Password crashes leaving the frame:

1P_Dave
1Password Employee
October 7, 2024

Hello @Hal37! 👋

I'm sorry that 1Password is crashing on your Windows PC. I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

October 7, 2024

@1P_Dave Thanks!

Your support ticket ID is QFI-25474-979

1P_Dave
1Password Employee
October 7, 2024

@Hal37

Thank you for posting the Support ID. One of my colleagues will send you a reply via email as soon as they've finished reviewing your diagnostics report. Please continue the conversation there.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: QFI-25474-979