Attempting to install 1Password 8 on Win10 fails silently

Hi @FederalTotem, I'm sorry to hear that you've run into trouble upgrading to 1Password 8. Could you email in to support+forum@1password.com with some logs so we can look into this further?

1. Open the Start Menu, paste this text into the search field, and press Enter: %LOCALAPPDATA%\1Password
2. Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
3. Right-click the folder on your desktop, click Send To, then Zipped folder.
4. Attach this to your email to support - don't post this on the forums.

With your email please include:

• A link to this thread: https://1password.community/discussion/140113/attempting-to-install-1password-8-on-win10-fails-silently#latest
• Your forum username: FederalTotem

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

@1P_Gem thanks for your response. I sent the email as requested on May 13 but have yet to see a response, not sure what happened....

Hi @FederalTotem, apologies for the delay in getting back to you here! To confirm, have you still not received an automated response with a support ID? If so, I'm wondering whether something may have gone wrong along the way and we never received your email. Could you try emailing in to support+forum@1password.com again?

@1P_Gem got it! Here is my Support ID: [#JNN-52577-628]

Hey @FederalTotem, thanks for providing the support ID! I see we've since sent a reply and we can work with you there to help get this issue resolved.

If you're not receiving our replies or if there's anything else I can help with, let me know!

ref: JNN-52577-628