Auto fill

Hello @dfsmetsfan, thank you for writing in. I'm sorry about the issue you are bumping into with 1Password. That certainly does not sound like expected behaviour.

So that I can take a closer look at the issue you are experiencing and troubleshoot further, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email, please include:

• A link to this thread: https://1password.community/discussion/145992
• Your forum username: dfsmetsfan
• A screenshot of the issue and a screenshot of the Login item: Please do not share any sensitive information in the screenshots.
  • https://support.apple.com/HT201361
  • https://support.microsoft.com/en-us/help/4488540/windows-10-how-to-take-and-annotate-screenshots

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to assisting you further.

-Evon

Sorry its taken so long...been a crazy few days. Nothing is working in Chrome. I can't even get 1 Password to open. It all seems to work fine in Firefox but I don't really use it any longer. I may have to go back to it though. Not sure what to tell you. Thanks Evon for the offer to help, however.

@dfsmetsfan

If you want to help jump start things you could try the following while waiting on a reply from the team. Ensure Chrome is up to date and also give the device a restart. Be sure to open Chrome to allow it to check for updates after the restart. Also apply any remaining updates, if present.

Thanks ag_tommy. Chrome is automatically updated. It's easier that way. I also have the issue on my tablet. Not sure it's worth the trouble. This used to work so well all the time until they changed it...

I have the same issue. Auto fill not working on windows. All is updated, restarted, etc. just not working

Hello @dfsmetsfan, @jackendres. I'm sorry about the Autofill trouble you're both experiencing. I'm not able to recreate an issue on my end.

I recommend sending an email to mailto:support+forum@1Password.com with additional information so that our support team can help you. With your email, please include a console log after the issue occurs:

1. First, please recreate the issue you're experiencing.
2. Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/.
3. Attach the file to your email.

I hope to hear from you.

-Evon

Not sure how to do what you suggested. I go to a site and no auto fill is suggested. Just not working.
I'd like to cancel this subscription

@jackendres

I'm sorry that you're experiencing issues with autofill. Can you send an email to support+forum@1password.com with a link to this thread? We can assist you further there with the current autofill issue or help you with cancelling if preferred.

After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to hearing from you!

-David