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Phrede
June 29, 2023
Question

Auto fill wrong password

  • June 29, 2023
  • 5 replies
  • 130 views

Using latest Firefox to access a local http: device (Dahua IP Camera). The autofilled password is rejected. However, if I copy and paste the same password from 1password it's fine. It's a simple password for troubleshooting.

Where should I look next?


1Password Version: 8.9.5
Extension Version: 2.11.0
OS Version: Win10Pro x64
Browser: Firefox

5 replies

1Password Employee
July 6, 2023

Hello @Phrede!

Thank you for contacting us, I apologize for the delay in response.

I recommend sending an email to mailto:support+forum@1Password.com so that our support team can help you directly. We'd like to take a closer look at the webpage.

With your email please include:

  • A link to this thread: https://1password.community/discussion/141087
  • Your forum username: Phrede

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further,

Kind regards,

Evon

Phrede
PhredeAuthor
July 6, 2023

I sent an email as you suggested. I then received a reply that started "Thanks for taking the time to contact us about canceling your 1Password membership..."

I made no mention of cancelling anything. This is concerning.

steph_giles
1Password Employee
July 10, 2023

Hey @Phrede,

Can you share the Support ID so I can track down your ticket and take a look?

Thank you.

Phrede
PhredeAuthor
July 10, 2023

YTC-26497-752

steph_giles
1Password Employee
July 11, 2023

Thank you @Phrede.

I can see my colleague is helping you, let's continue the conversation over email.

ref: YTC-26497-752