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January 15, 2023
Question

Autofill does not work for passwords on NYTimes.com

  • January 15, 2023
  • 15 replies
  • 737 views

The NYTimes.com website asks for the password on a 2nd screen, after getting the username. 1Password does not seem to recognize the password request, and thus does not suggest any entries. Nor does the 1Password icon appear, as it does on other websites, above the keyboard (on the right edge).

I'm aware that I can use copy/paste or drag/drop. Those work-arounds are not only inconvenient, but also less secure: when (properly-working) autofill refuses to populate a site, it can be a warning that you're on a phishing page.


1Password Version: 8.10.0
Extension Version: Not Provided
OS Version: Android 13
Browser:_ Chrome

15 replies

1P_Timothy
Community Manager
March 1, 2023

Hi @Netpog, thanks for following up and sharing those details. Good news! A fix for the issue I mentioned was included with last weeks beta and should be included with the next production release as well. If you'd like to check out the beta, you can find steps to update in this guide:
* Use 1Password beta releases

After updating you may need to reset "Show filling suggestions" from Settings > Autofill by turning the setting off then on again.

NetpogAuthor
March 5, 2023

Thanks, @1P_Timothy, I'd noticed that! (Because I was already on the Beta channel, now with 8.10.1) Specifically, I was pleased to see 1Password successfully detecting the password page.

Today I gave it some testing. (After toggling "Show...Suggestions", as you suggested.)

With "Display Autofill: below fields":
Suggestions appear, as expected, on both the username & password pages.

(Better if the login I selected for username were remembered for the password, but I'm guessing Android is now making that difficult.)

With "Display Autofill: above keyboard":
Here, I saw inconsistent behavior:
* Username page: suggestions shown above keyboard, as expected.
* Password page: no suggestions at all. Just an "open 1Password" bubble above the keyboard. Which does lead to a list of suggestions, after I tap it.

Unrelated:
Was there already the ability to select the collection to be used for suggestions? It was nice to discover that feature, either way.

1P_Timothy
Community Manager
March 10, 2023

Hi @Netpog, thanks for your reply.

Better if the login I selected for username were remembered for the password, but I'm guessing Android is now making that difficult.

To my knowledge, that is correct and it is a limitation of the filling service. That being said, automatically filling on the second page as you might see with 1Password in the Browser is definitely something we'd like to add in the future if there is support for it.

With "Display Autofill: above keyboard": Here, I saw inconsistent behavior:

Just to confirm, if you reset "Show filling suggestions" by turning it off and on do you still only see "Open 1Password" on the password page? If so could you share the website and browser in question?

Was there already the ability to select the collection to be used for suggestions?

As far as I remember this has been included since the launch of 1Password 8 or perhaps shortly there after.

NetpogAuthor
March 26, 2023

Hi, @1P_Timothy, I finally remembered to come back here, and I just tested this out, as you requested.

With "Display Autofill: above keyboard": Here, I saw inconsistent behavior:

Just to confirm, if you reset "Show filling suggestions" by turning it off and on do you still only see "Open 1Password" on the password page? If so could you share the website and browser in question?

Yes, that's exactly it. To confirm: this is only for "above keyboard", and only for the password page. And, yes, this is after toggling "show suggestions", and restarting 1Password, and toggling again.

Browser: I'm using Chrome, fully updated (to 111.0.5563.116), on fully-updated Android 13, on a Pixel 7
Website: https://NYTimes.com (Want me test a different site?)
This is reliably the behavior in both regular and private tabs.

I'm using 1Password v. 8.10.3-16.BETA

1P_Timothy
Community Manager
March 28, 2023

Hi @Netpog, thanks for following up with me.

I did some testing with the New York Times website and was suggested my test item for both the email and password fields. You have previously mentioned that the New York Times website asks for the password on a separate screen. For me I enter an email address, tap continue then the password field appears with my email grayed out above. Do you have the same sign in flow?

I'd also like to ask you to try creating a new test item to check if the same issue occurs. In the test item use a made up email such as email@email.com, any password and add https://NYTimes.com to the website field. Is this item suggested for both the email and password fields on the New York times?

Thanks again!