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mkcom
mkcom
June 1, 2023
Question

Autofill dosn't work on DATEV E-Mail Decryption Portal

  • June 1, 2023
  • 5 replies
  • 248 views

Every time i want to login at the DATEV E-Mail Decryption Portal 1Password is suggesting me a new password instead of filling a password from the database. (see first screenshot)
If i click on the 1password extension icon i can see all my entries in the 1password databse (see second screenshot)
Unfortunately you can get to portal only with a html file we get from our tax consultant. Maybe you can check it anyway?

See: https://apps.datev.de/help-center/documents/1003986

Here is a screenshot, that looks the same in chrome or edge:

1Password Version: 1Password for Windows 8.10.7 (81007041)
Extension Version: 1Password im Browser 2.11.0 21100005, STABLE
OS Version: Windows 11 Pro
Browser:_ Edge Version 113.0.1774.57 (64-Bit)

5 replies

steph_giles
steph_giles
1Password Employee
June 1, 2023

Hey @mkcom,

Thank you for sharing these details, you're right it looks like 1Password is seeing that form as a registration form. Can you possibly send over some page details so we can file an issue with our development team? Here's how:

  1. Navigate to the page with the filling issue.
  2. Right click the 1Password icon in your browser toolbar.
  3. Click Help and choose Collect Page Structure.
  4. 1Password will save a .json file to your "Downloads" folder.
  5. Attach the downloaded .json file to your next reply.

Once I collect all the details, I will report the issue to our developers. I hope to hear from you again soon.

mkcom
mkcomAuthor
June 1, 2023

Hey @steph_giles

thanks for your quick reply.

I did the steps and created the json file. Then i tried to add it to my reply, but there is the folloing error:

steph_giles
steph_giles
1Password Employee
June 1, 2023

Thanks @mkcom.

Can you attach it to an email addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

mkcom
mkcomAuthor
June 1, 2023

Your support ticket number is 141296.

steph_giles
steph_giles
1Password Employee
June 2, 2023

Thank you @mkcom, I have located your ticket.

Let's continue the discussion over email.

ref: XFG-21555-834

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